Your progress and certificates

Everything you have done in Lurno adds up in three places: My activity (how much time you have put in and what you have finished), My competencies (the skills you are building and the evidence behind them), and My credentials (the certificates and badges you have earned). All three are yours — you don’t need any special permission to open them, and they only ever show your own record.

You’ll find all three in the account menu, behind your avatar in the learner header.

What this does

These three pages answer three different questions:

How am I doing? — time on task, active days, courses and items completed, and a 30-day trend.
What am I actually good at? — which competencies you have mastered, what evidence supports that, and what you still have open.
What can I show someone? — downloadable certificates with a public link anyone can check.

These are records, built from the work you have already done — you can’t edit the numbers, the mastery statuses or the certificates. The one thing you do control is whether your name appears on a certificate’s public page, covered below.

Before you start

You need to be signed in. The pages fill up once you’re enrolled and have started working — see Getting started.
Figures appear once you have actually spent time in a course. Before that you’ll see empty lists, zeros on the activity tiles, and dashes in the certified My progress block.
Certificates appear automatically when you meet the rule your organization set. You never request one.

Check your progress

Open the account menu from your avatar in the learner header.
Choose My activity.
Read the two summary tiles — Active days and In progress — and the Last 7 days bar chart underneath.
Scroll to My progress for the certified figures: My time on task, Courses completed, Items completed, and My time on task — last 30 days.

The My progress block is deliberately the same governed number your instructors and admins see. If your instructor says you have done 26 hours and this page says 26 hours, that is by design — everyone reads one definition of “time on task”, so nobody has to reconcile two versions of you. See Reporting & Insights for how those figures are defined.

In that block a missing figure shows as —, never a confident 0. That matters: a zero would claim you did nothing, when the real answer may be “nothing recorded yet” or “couldn’t load”.

On your learner home page you may also see a small streak card — the run of consecutive recent days with any learning time, plus your hours and active days for the window. It hides itself entirely when you have no recent activity, so it never nags you with an empty state.

Track your competencies

Open the account menu from your avatar and choose My competencies.
If your organization uses more than one framework, pick one from the selector at the top.
Read Mastery — every competency in that framework with its status: Not started, In progress, Mastered, or Expired. Where you have evidence, the row also shows how many pieces and your average score.
Read Credentials — competency credentials you earned by reaching mastery, with the date each was awarded.
Read Evidence — a reverse-chronological feed of what counted: an assessment, a portfolio artifact, a peer review, an observation, a self-assessment, a manager attestation, an external activity, or something the system detected automatically.

A competency is a named skill or outcome your organization tracks — a job competency in a workforce program, a learning standard in a school, a product capability in a customer academy. Frameworks are set up by your organization; see Competencies & frameworks.

Export your dossier

At the top of the competencies page, Export downloads a JSON file — a verified summary of your evidence for the selected framework. It is your own record, exported for you, and it is useful when you need to hand your evidence to someone outside Lurno.

Open the account menu from your avatar and choose My credentials.
Each card shows the certificate artwork, its title, type, issue date, serial number, and its current status.
PDF opens the printable certificate in a new tab. Save it from there.
The share icon opens a dialog with the certificate artwork, the public verification link with a copy button, the name toggle described below, and its own PDF and LinkedIn buttons.
The LinkedIn icon — shown while the credential is still active — adds it straight to your LinkedIn profile, pre-filled with the title, issue month, serial, and verification link. You pick the issuing organization inside LinkedIn’s own flow.

If a certificate was issued to you in the last week and you haven’t seen it yet, opening this page shows a short “You earned a certificate” message with View credential and, once the file has been rendered, Download. Dismissing it is an acknowledgement stored on that device — the certificate stays in your wallet either way.

The verification link, and your name

Every certificate carries a public verification page at a link like /verify/…. Anyone can open it without signing in, and it shows the credential title, the issuer, the issue date, the serial number, and how many times it has been looked up.

Your name is not on that page unless you switch it on. In the share dialog there is a Show my name publicly toggle, off by default, set per certificate. Turn it on when you’re sending the link to an employer; leave it off when you’re posting the link somewhere public. Everything else on the page is the minimum needed to prove the credential is real.

The verification page reports one of four outcomes: Verified, Revoked, Expired, or Not found. If someone lands on Not found, they can look the credential up again by serial number from that same page.

Reference

Term	What it is
Time on task	Total recorded learning time, certified — the same figure staff see
Active days	Days in the window with any learning activity
Items completed	The count of distinct learning items you have finished
Mastery status	Not started · In progress · Mastered · Expired, per competency
Evidence	A record that counted toward a competency — assessment, artifact, review, observation, attestation
Dossier	A JSON export of your competency evidence for one framework
Credential status	Issued · Revoked · Expired — shown on the card and the public page
Serial number	The unique reference printed on a certificate; also works as a lookup
Verification link	The public `/verify/…` page anyone can open to confirm a credential

Troubleshooting

My progress shows dashes for every number. Certified reporting is switched on per organization by Lurno, not by your organization’s own admins. If your organization doesn’t have it yet, that block can’t load — the activity tiles and the 7-day chart above it still work. Your administrator is the person who can ask for it.

The 30-day trend says there’s no activity. The trend only counts learning time recorded in the last 30 days, so if you have been away it stays empty until your next session.

My competencies page is empty. Either your organization has no active competency framework yet, or the framework you’re looking at has no competencies in it. Once it does, every competency is listed — the ones you haven’t touched simply show as Not started.

The certificate image says it isn’t ready yet. Certificate artwork is rendered after issuance, so a brand-new credential can appear before its picture and PDF exist. Give it a few minutes and reload; if the PDF button stays disabled, tell your instructor or administrator.

The verification page says Revoked or Expired. Revoked means your organization withdrew the credential; expired means it was issued with a validity window that has passed. Neither is something you can fix from your wallet — ask whoever issued it. See Certificates.

Someone says the verify page didn’t show my name. That’s the default. Open the certificate, use the share dialog, and switch the name toggle on for that credential.