Community settings
Everything about how community behaves in your organization lives on one page: Org settings → People → Community.
Start from a preset
Section titled “Start from a preset”Your organization gets a preset for its kind — K‑12, Higher education, Corporate, or SaaS — and the preset decides the defaults for everything below.
Start there and adjust. Picking a preset sets the whole policy, so choose it first and customize afterwards.
Inheritance
Section titled “Inheritance”A sub-organization follows its parent until it saves its own settings:
These settings are inherited from a parent organization. Saving creates a copy for this organization, which then stops following the parent.
That’s one-way. Once a sub-organization has its own copy, later parent changes don’t reach it.
Moderation
Section titled “Moderation”What happens to a post before anyone else sees it.
| Setting | Options |
|---|---|
| Learner posts | Review before publishing · Publish immediately, review if reported |
| AI moderation | Screens posts with a classifier. Holds for review; never removes |
| Safeguarding escalation | Routes self-harm and grooming signals to a named reviewer. The post is still delivered |
| Blocked terms | Matched on normalised text, so disguises are caught |
Full detail in Moderation & safety.
Direct messages
Section titled “Direct messages”Who may start a private conversation with whom. Four pairs, each set independently:
- Learner ↔ learner
- Staff ↔ learner
- Guardian ↔ staff
- Staff ↔ staff
Each is Blocked, Allowed, Allowed, archived, or Allowed, archived, visible to guardians.
Archived and guardian-visible settings are disclosed inside the conversation to everybody in it. Nobody is recorded without being told.
| Setting | Effect |
|---|---|
| Learners may not post links | No links from learners at all |
| Only listed domains | An allow-list |
| Everything except listed domains | A block-list |
Subdomains are included in both lists.
Participation
Section titled “Participation”| Setting | What it does |
|---|---|
| Learner attachments | None · Documents only · Documents and images (adults only) |
| Read acknowledgement | Lets a sender ask recipients to confirm they’ve seen an announcement |
| Inline translation | Offers a translation of a post into the reader’s language |
| Anonymous posting | Hides the author from members. “Authors are still visible to moderators.” |
| Leaderboard | Ranks members by participation |
| Keep posts for (days) | “Content past this age is redacted, not deleted.” |
Image uploads are not available under a K‑12 preset — the page says so where the option would be. Elsewhere, images are gated on the person being a confirmed adult rather than on the organization’s type alone.
Limits set by your plan
Section titled “Limits set by your plan”Some ceilings aren’t on this page because they come from your subscription:
| Limit | Set by |
|---|---|
| How many spaces you may create | Your plan, overridable per organization |
| Total attachment storage | Your plan |
| Maximum file size | A platform default, overridable per organization |
| Members in a chat space | A platform default |
| Participants in a group message | A platform default |
To change one of these, talk to Lurno. See Your plan & its limits.
Reference
Section titled “Reference”| Thing | Behaviour |
|---|---|
| Where | Org settings → People → Community |
| Scope | The organization you have selected |
| Inheritance | Until the sub-organization saves its own copy; then it stops |
| Preset | Sets the whole policy — pick it before customizing |
| Locked | K‑12 learner↔learner DMs, K‑12 learner images, guardian↔child messaging |
| Retention | Redacts; never deletes |
Troubleshooting
Section titled “Troubleshooting”My changes didn’t reach a sub-organization. It has its own copy and no longer inherits.
I can’t switch on learner↔learner messaging. Your preset is K‑12, where it’s locked rather than defaulted off.
There’s no image option for learner attachments. Also the K‑12 preset. Elsewhere, images need the person to be a confirmed adult.
Changing the preset wiped my settings. A preset applies a whole policy. Adjust individual settings after picking one.
Posts have gone blank rather than disappearing. That’s the retention setting — content past its age is redacted, and the record that something was there remains.