Signing in & resetting your password

Lurno signs you in with an email address and a password. That’s the only sign-in method available to you today — there is no public sign-up, no magic-link login, and no “sign in with Google/Microsoft” button. Accounts are created by invitation, and the invitation email is where you set your first password.

Availability

Plan: Any plan · Permission: none. Signing in, resetting a forgotten password, and changing your own password or email are available to everyone with an account.

Email & password is the only sign-in method the platform has enabled. An administrator who can manage the organization sees an Org settings → Sign-in methods tab; it lists Single sign-on, Passkeys and Multi-factor authentication as Coming soon — read-only entries, not settings anyone can switch on.

What this does

The sign-in screen at /login is headed “Login to your account”. On a wide screen it splits in two — your organization’s logo and name on one side (when your organization has uploaded branding), the form on the other; on a narrow screen the branding sits above the form. It asks for Email and Password, offers a Forgot your password? link beside the password field, and a Login button. Underneath it links to the Terms of Service and Privacy Policy.

Where you land afterwards is decided by what you hold in the organization, not by anything you choose:

• Administrators land on the Dashboard.
• People with the learner role land on the learner surface.
• Someone whose only role is guardian lands on the guardian home.
• Everyone else with a membership — an instructor, for example — lands on the Dashboard.
• Someone signed in with no organization membership and no roles at all lands on a page that says “You’re not in an organization yet.”

Before you start

• Use the exact email address your account was created with. Accounts are tied to one address.
• Passwords must be at least 12 characters. Lurno’s copy suggests a short sentence rather than a short scramble.
• If your organization uses its own web address for Lurno, sign in there — the page will show your organization’s branding. Otherwise use the link you were sent.

Sign in

1. Open your organization’s sign-in link.
2. Enter your Email.
3. Enter your Password.
4. Select Login.

If the pair doesn’t match, a message appears: “That email and password didn’t match. Try again, or reset your password.” Lurno does not tell you whether the email exists.

Set your password from an invitation

You cannot create a Lurno account yourself. Someone with permission to invite people sends you an invitation email; the link in it opens the accept-invite page.

1. Open the invitation link from your email.
2. The page names who invited you, the organization, and the role you’re being given, and previews what that role will let you do.
3. Fill in a Display name if you want one.
4. Enter a Password of at least 12 characters. Leave it blank only if you already have a Lurno account with that email — the field’s own placeholder says so, and the invitation then just adds the new access.
5. Select Accept and continue. You’re returned to the sign-in screen; sign in with your email and the password you just set.

An invitation link can expire, be revoked, or be used already. In any of those cases the page says the link isn’t valid and asks you to request a new one from the person who invited you. See Inviting people.

Reset a forgotten password

1. On the sign-in screen, select Forgot your password?.
2. Enter your email and select Send reset link.
3. The page confirms “Check your inbox.” — it shows the same confirmation whether or not an account exists for that address, so it is not a way to test whether someone has an account.
4. Open the reset link from your email. It opens Set a new password.
5. Enter the new password twice — at least 12 characters, and both fields must match — then select Set password.
6. You’re returned to the sign-in screen. Sign in with the new password.

Reset links carry a token. Opening /reset-password without one shows “Reset link is missing.” and a Request a new link link back to the forgot-password page.

Change your password or email while signed in

Both live in your account, not on the sign-in screen.

1. Open Account from the menu under your name.
2. Open the Sign-in & security card.
3. Change password asks for your current password, then the new one twice. The current password is re-checked before the change goes through.
4. Email address changes the address you sign in with. It asks for the new address and your current password, then emails a confirmation link to the new address. The change only takes effect once you click that link.

Partner sign-in links (silent SSO)

Some organizations reach Lurno from a partner system. In that arrangement the partner site redirects you to Lurno carrying a single-use code; Lurno exchanges it for a session and drops you straight into your learning. You see a “Signing you in…” screen and no form at all.

This is not something you turn on or configure for yourself, and it is not a button on the sign-in page. If the code has expired or been used already you’re sent to the ordinary sign-in screen with “Your sign-in link expired.” If the account has been deactivated the message is more specific — “Access unavailable” — and tells you to contact your administrator. See Single sign-on.

If you’ve lost access to your email as well as your password

There is a manual account-recovery form at /recovery-request. It is not linked from the sign-in screen — you need the address, or a link from whoever is helping you. It walks through four short steps (who you are, something that proves it’s you, what happened, review) and submits the request for manual review. Lurno’s own copy sets the expectation: a reviewer follows up by email within 2 business days.

Reference

Screen	Address	What it’s for
Sign in	/login	Email + password
Forgot password	/forgot-password	Request a reset link
Set a new password	/reset-password	Complete a reset (needs the emailed token)
Accept invitation	/accept-invite	Set your first password (needs the emailed token)
Account recovery	/recovery-request	Manual review when you’ve lost the email too
Partner sign-in landing	/sso/continue	Silent partner sign-in; no form

Troubleshooting

“That email and password didn’t match.” Check the address first — accounts are tied to one specific address, and a work alias is not the same account. If you’re sure, reset the password.

The reset email never arrives. Confirm the address, check spam, and give it a few minutes. Remember the confirmation screen is deliberately identical whether or not the account exists, so seeing it doesn’t prove an email was sent. If your organization sends mail from its own domain, delivery depends on that domain’s setup — see Email from your domain.

My new password is rejected as too short. The minimum is 12 characters everywhere — invitation, reset, and in-app change.

I signed in but landed on “You’re not in an organization yet.” Your account exists but has no membership. The page offers to request reinstatement, download your data, or delete your account. Ask an administrator to invite you.

I’m bounced back to the sign-in screen. Your session expired or was signed out elsewhere. Sign in again. If it keeps happening, check Account → Sessions — Sign out everywhere else ends every other session, which is the right move if you suspect someone else is using your account.

I can’t find a sign-up link. There isn’t one. Accounts exist only by invitation.

I was told my organization uses single sign-on. Only the partner-initiated flow described above exists. Ask your administrator for the partner link they use; there is no SSO button on the sign-in page.

Related

• Your profile, language & theme
• Single sign-on
• Inviting people
• Your context